The seven biggest mistakes restaurant owners make that cost them money every week.

1. 1.At the end of the night, does the cash in the tin always match what was sold?

   Always — I count and it matchesUsually, but some nights are shortI have no way of knowing
2. 2.When a customer pays on MoMo, can you tell which order that payment was for?

   Yes, every payment is matchedSometimes — I check the SMS if there is a disputeIt lands in a personal wallet with everything else
3. 3.Does an order ever reach the kitchen wrong, or not at all?

   Never — the kitchen always gets it rightOn busy nights, yesOften enough that we argue about it
4. 4.Do you run out of a dish in the middle of service?

   Rarely — I know what I haveMost weeksSeveral times a week
5. 5.Can you say whether yesterday made money?

   Yes, to the cediRoughly — I have a feeling for itNo
6. 6.When a price changes, what happens to your printed menu?

   It updates on its ownWe write over it or tell people at the tableWe reprint, or live with it being wrong
7. 7.Do you know who your regulars are, by name or number?

   Yes, I could contact themI know faces, not numbersNo idea who comes back

No account, no card. We will send the result, two follow-ups this week and one a month later, then stop.